Elevare Privacy Policy

This Privacy Policy applies to information collected through:

• The Elevare Senior Transitions website;
• Online forms and intake submissions;
• Communications with our advisors, team members, and representatives;
• Care search and transition support interactions;
• Realtor and advisor applications or participation inquiries;
• SMS, email, phone, and digital communications;
• CRM and platform interactions;
• Advertising, analytics, and retargeting technologies.

This Privacy Policy does not apply to third-party websites, providers, agencies, healthcare organizations, or external services that may be linked from our platform.

A. Personal Information You Provide

We may collect personal information you voluntarily provide to us, including:

• Name;
• Email address;
• Phone number;
• Mailing address;
• Information regarding a loved one or individual needing care;
• Care preferences and transition-related information;
• Property or housing-related information;
• Community or provider preferences;
• Information submitted through forms, surveys, or consultations;
• Information submitted by participating realtors, advisors, or providers;
• Employment or contractor application information;
• Communication preferences.

B. Sensitive or Health-Related Information

Depending on the nature of your inquiry, users may voluntarily provide information regarding care needs, mobility, cognitive conditions, medical considerations, or other senior-transition-related circumstances.

Elevare is not a healthcare provider, insurance company, or medical practice, and the website is not intended to provide medical advice, diagnosis, or treatment.

Users should avoid submitting highly sensitive medical information unless reasonably necessary for transition support purposes.

C. Automatically Collected Information

When you access our website, we may automatically collect certain information, including:

• IP address;
• Browser type and version;
• Device information;
• Operating system;
• Website usage activity;
• Referring URLs;
• Pages visited;
• Time spent on pages;
• Clickstream data;
• Approximate geographic location;
• Cookies and tracking information.

D. Cookies and Tracking Technologies

We may use cookies, analytics tools, Meta Pixel, Google Analytics, and similar technologies to:

• Improve website functionality;
• Understand user behavior;
• Measure advertising performance;
• Provide retargeting and marketing campaigns;
• Improve user experience.

Users may disable cookies through their browser settings; however, some website functionality may be affected.

We may use collected information for lawful business purposes, including to:

• Operate and improve the website and platform;
• Respond to inquiries and requests;
• Facilitate care navigation and transition support;
• Connect users with independent advisors, participating providers, or network realtors;
• Coordinate transition-related services;
• Facilitate referral brokerage operations through Elevare Realty Group LLC;
• Process submissions and applications;
• Communicate with users;
• Send updates, newsletters, or marketing communications;
• Maintain internal records and CRM systems;
• Analyze website traffic and performance;
• Improve advertising and marketing campaigns;
• Detect fraud, misuse, or unauthorized activity;
• Comply with legal obligations;
• Protect the rights, safety, and security of users and our business.

Elevare Senior Transitions operates as a coordination and transition support platform.

Regional Care Advisors, network realtors, and participating providers referenced on the platform may be independent contractors, independent businesses, or third-party organizations and are not necessarily employees of Elevare.

Information submitted through the platform may be shared with:

• Independent Regional Care Advisors;
• Participating senior transition realtors;
• Licensed real estate professionals;
• Participating care providers or communities;
• Service providers assisting with transition coordination;
• Technology vendors and CRM systems supporting operations.

Such sharing is limited to what is reasonably necessary to facilitate requested services, transition coordination, care guidance, or related communications.

Advisors and representatives may maintain internal notes, assessments, or transition-planning records related to services requested by users or families.

Elevare Senior Transitions promotes an objective and transparent approach to care navigation.

Elevare does not accept traditional senior placement fees from care providers for recommending or placing residents.

Information shared with advisors, providers, or network professionals is intended to support informed decision-making and transition coordination.

Users remain solely responsible for evaluating and selecting any provider, advisor, realtor, or service.

By submitting this form, you agree to our Privacy Policy and Terms & Conditions and consent to receive calls, texts, and emails from Elevare. Message/data rates may apply. Reply STOP to opt out.

By submitting information through our website or communicating with us, you consent to receiving communications from Elevare and its representatives, including:

• Emails;
• Phone calls;
• SMS/text messages;
• Appointment reminders;
• Follow-up communications;
• Marketing communications;
• Service updates.

Message and data rates may apply.

You may opt out of marketing emails by using the unsubscribe link included in communications or by contacting us directly.

You may opt out of text messaging by replying STOP where applicable.

We do not sell personal information to unrelated third parties.

We may disclose personal information:

• To independent advisors, realtors, providers, or transition-related professionals involved in requested services;
• To contractors, vendors, and technology providers supporting operations;
• To marketing, CRM, analytics, and advertising providers;
• To comply with applicable law, legal process, subpoenas, or regulatory requirements;
• To protect rights, property, safety, or security;
• In connection with a merger, acquisition, restructuring, financing, or sale of assets;
• With user consent or at user direction.

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission, electronic storage system, or data platform can be guaranteed to be completely secure.

Users submit information at their own risk.

We retain information for as long as reasonably necessary to:

• Provide services;
• Maintain records;
• Comply with legal obligations;
• Resolve disputes;
• Enforce agreements;
• Support legitimate business operations.

We may retain anonymized or aggregated information indefinitely.

Our website may contain links to third-party websites, providers, communities, vendors, or external services.

We are not responsible for the privacy practices, content, or policies of third-party websites or organizations.

Users should review the privacy policies of any third-party sites they access.

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to delete such information.

Users may voluntarily share information relating to an individual’s care needs, health circumstances, mobility, cognitive condition, safety concerns, lifestyle needs, housing situation, or transition-related considerations during consultations, communications, or interactions facilitated through the Elevare platform.

In connection with requested transition support services, information shared by users or families may be documented, reviewed, and maintained within Elevare’s internal platform systems, CRM tools, operational records, or related coordination systems for purposes reasonably related to transition planning, care navigation, housing coordination, service recommendations, communication, and support services.

Additionally, independent Regional Care Advisors, participating transition professionals, independent real estate professionals, providers, or other participating service providers may independently maintain their own records, notes, assessments, or documentation in accordance with their own business practices, professional obligations, legal requirements, or privacy policies.

Such information may be used for purposes reasonably related to:

• transition planning;
• care navigation;
• housing or community recommendations;
• coordination of requested services;
• communication with participating providers or professionals;
• and support services requested by users or families.

Elevare Senior Transitions is not a healthcare provider, medical practice, health plan, or insurance company, and is generally not acting as a HIPAA-covered entity or business associate through operation of this website or platform.

Accordingly, information shared through the platform or with participating advisors, professionals, or providers may not be subject to protections provided under the Health Insurance Portability and Accountability Act (“HIPAA”).

Users should avoid providing highly sensitive medical records, insurance information, Social Security numbers, prescription details, or other unnecessary protected health information unless reasonably necessary for requested transition support services.

Elevare implements commercially reasonable safeguards designed to protect personal information maintained within its systems and to limit access to authorized personnel, contractors, participating professionals, service providers, and technology vendors involved in supporting requested services.

Certain real estate-related services referenced on the platform are facilitated through Elevare Realty Group LLC, a Minnesota-licensed real estate referral brokerage.

Real estate services are provided by independently licensed real estate professionals subject to applicable Minnesota real estate laws and regulations.

Nothing in this Privacy Policy creates an agency, brokerage, fiduciary, or client relationship unless separately established in writing.

Depending on applicable law, users may have the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Opt out of marketing communications;
• Request information regarding how data is used.

To make a request, please contact us using the information below.

We reserve the right to verify identity before processing requests.

We may update or modify this Privacy Policy at any time.

Changes will become effective upon posting the revised Privacy Policy to the website.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

If applicable under state privacy laws, including California privacy laws, users may have additional rights regarding access to, deletion of, correction of, or limitation of use of personal information.

Elevare reserves the right to take commercially reasonable steps to verify identity before processing such requests.

By using this website, submitting forms, or communicating electronically with Elevare, you consent to receiving electronic communications from us.

Electronic communications may satisfy legal requirements that communications be in writing.

Elevare Senior Transitions operates as a technology-enabled transition coordination and referral support platform.

The website and platform are intended to assist users in identifying care options, obtaining advisory support, and coordinating transition-related resources.

Elevare does not guarantee outcomes, provider availability, admission acceptance, healthcare quality, real estate transaction results, or specific service performance.

Users should independently evaluate all providers, professionals, and services.

Elevare is committed to making reasonable efforts to improve accessibility and user experience for all individuals.

If you experience difficulty accessing any portion of our website, please contact us so we can work to provide the information or assistance you need.