Terms and Conditions

The Elevare Senior Transitions platform and website are operated by:

Elevare Cares LLC DBA Elevare Senior Transitions

Certain real estate referral and brokerage-related services referenced on the platform are facilitated through:

Elevare Realty Group LLC — A Minnesota-licensed real estate referral brokerage.

Elevare Senior Transitions is a technology-enabled care navigation, transition coordination, and referral support platform.

The platform may assist users with:

• Searching for senior care options;
• Connecting with independent Regional Care Advisors;
• Accessing educational resources;
• Coordinating transition-related services;
• Connecting with participating real estate professionals;
• Connecting with independent network senior transition realtors;
• Identifying participating providers and communities;
• Facilitating transition support communications.

Elevare does not own, operate, or control healthcare providers, senior communities, home care agencies, or third-party service providers listed or referenced on the platform.

The website, platform, and services do not provide medical advice, diagnosis, treatment, nursing services, or healthcare recommendations.

Nothing on the website should be interpreted as:

• Medical advice;
• Clinical recommendations;
• Healthcare treatment guidance;
• Professional healthcare services;
• Emergency assistance.

Users should consult licensed healthcare professionals regarding medical or healthcare decisions.

If you are experiencing a medical emergency, call 911 or seek immediate emergency assistance.

Elevare does not guarantee:

• Admission to any provider or community;
• Availability of services or openings;
• Quality of care;
• Healthcare outcomes;
• Satisfaction with providers;
• Real estate transaction outcomes;
• Financial outcomes;
• Transition timelines;
• Accuracy of provider representations.

Users are solely responsible for independently evaluating providers, communities, advisors, real estate professionals, and other services.

Regional Care Advisors, participating realtors, providers, and other professionals referenced on the platform may be independent contractors or independent businesses.

Unless specifically stated otherwise in writing:

• Advisors are not employees of Elevare;
• Realtors are independently licensed professionals;
• Providers operate independently;
• Third-party professionals are responsible for their own services, conduct, licensing, and compliance obligations.

Elevare is not responsible for the acts, omissions, services, advice, negligence, or conduct of third-party professionals or organizations.

Certain real estate-related activities are facilitated through Elevare Realty Group LLC, a Minnesota-licensed real estate referral brokerage.

Real estate services are provided by independently licensed real estate professionals subject to applicable state real estate laws and regulations.

Nothing on this website creates:

• A brokerage relationship;
• Fiduciary relationship;
• Agency relationship;
• Client representation relationship;
• Exclusive representation arrangement;

unless separately established through a signed written agreement.

Elevare promotes a transparent and objective approach to care navigation.

Elevare does not accept traditional placement fees from care providers in exchange for recommending or placing residents.

Users understand that:

• Care decisions remain the sole responsibility of the user and their family;
• Platform information is informational in nature;
• Recommendations may involve subjective considerations;
• Users should independently verify all provider information.

By using the website or services, you represent that:

• You are at least 18 years old;
• You have authority to provide information submitted through the platform;
• Information you provide is truthful and accurate;
• Your use complies with applicable laws and regulations.

Users agree not to:

• Use the website for unlawful purposes;
• Submit false or misleading information;
• Attempt unauthorized access to systems or data;
• Interfere with website functionality;
• Upload malicious code or harmful materials;
• Scrape, harvest, or extract data from the platform;
• Misrepresent affiliations or identities;
• Use the website to solicit providers or users in violation of these Terms.

Elevare reserves the right to restrict or terminate access for violations of these Terms.

Providers, advisors, and real estate professionals participating on the platform agree to:

• Maintain all required licenses and credentials;
• Comply with applicable laws and regulations;
• Maintain accurate information;
• Avoid misleading advertising or representations;
• Comply with Elevare participation standards and policies;
• Avoid unauthorized use of Elevare branding.

Participation on the platform may be modified, suspended, or terminated at Elevare’s discretion.

All website content, branding, logos, graphics, software, workflows, text, images, designs, and materials are owned by or licensed to Elevare unless otherwise stated.

This includes, but is not limited to:

• Elevare branding;
• Website content;
• Platform workflows;
• CRM systems;
• Marketing materials;
• Graphics and visual assets;
• Proprietary processes and frameworks.

Users may not:

• Copy;
• Reproduce;
• Distribute;
• Modify;
• Reverse engineer;
• Commercially exploit;
• Create derivative works;

without prior written permission from Elevare.

Elevare grants users a limited, revocable, non-transferable license to access and use the website for lawful personal or business purposes related to the intended use of the platform.

This license may be revoked at any time.

By submitting this form, you agree to our Privacy Policy and Terms & Conditions and consent to receive calls, texts, and emails from Elevare. Message/data rates may apply. Reply STOP to opt out.

By submitting information through the website, users consent to receiving communications from Elevare and its representatives, including:

• Emails;
• Calls;
• SMS/text messages;
• Appointment reminders;
• Follow-up communications;
• Marketing communications;
• Operational updates.

Message and data rates may apply.

Users may opt out of marketing communications at any time.

Use of the website and platform is also governed by our Privacy Policy.

By using the website, you acknowledge and agree to the practices described in the Privacy Policy.

The website may contain links to third-party websites, providers, services, or organizations.

Elevare does not control or endorse third-party websites or services and is not responsible for:

• Third-party content;
• Third-party policies;
• External services;
• Accuracy of information;
• Privacy practices;
• Products or services offered by third parties.

Users access third-party services at their own risk.

The website, platform, and services are provided “as is” and “as available” without warranties of any kind.

To the maximum extent permitted by law, Elevare disclaims all warranties, including:

• Implied warranties of merchantability;
• Fitness for a particular purpose;
• Non-infringement;
• Accuracy;
• Reliability;
• Availability;
• Security;
• Performance.

Elevare does not guarantee uninterrupted or error-free operation of the website or platform.

To the maximum extent permitted by law, Elevare, its owners, affiliates, contractors, representatives, and related entities shall not be liable for:

• Indirect damages;
• Incidental damages;
• Consequential damages;
• Special damages;
• Lost profits;
• Lost data;
• Loss of business opportunities;
• Personal injury;
• Healthcare outcomes;
• Property loss;
• Real estate transaction issues;
• Decisions made based on platform information.

This limitation applies even if Elevare has been advised of the possibility of such damages.

In jurisdictions where limitations are restricted, liability shall be limited to the maximum extent permitted by law.

Users agree to indemnify, defend, and hold harmless Elevare, Elevare Realty Group LLC, affiliates, owners, contractors, representatives, advisors, and agents from claims, damages, liabilities, losses, costs, and expenses arising from:

• User conduct;
• Violations of these Terms;
• Misuse of the website;
• Third-party disputes;
• Information submitted by users;
• Reliance on third-party services or providers.

Elevare reserves the right to:

• Modify the platform;
• Suspend services;
• Restrict access;
• Remove content;
• Discontinue features;
• Conduct maintenance;

at any time without notice.

Users agree to comply with all applicable laws, regulations, licensing requirements, and professional obligations related to their use of the platform.

Providers, advisors, and real estate professionals remain solely responsible for their own regulatory compliance.

Certain services may only be available in specific states or jurisdictions.

Real estate-related services referenced on the platform may be limited to jurisdictions where appropriate brokerage relationships and licensing arrangements exist.

Elevare is committed to improving accessibility and user experience.

If you experience difficulty accessing content or functionality on the website, please contact us.

Elevare shall not be liable for delays, interruptions, or failures caused by events beyond reasonable control, including:

• Natural disasters;
• Internet outages;
• Government actions;
• Cybersecurity incidents;
• Utility failures;
• Labor disruptions;
• Vendor failures;
• Public emergencies.

To the maximum extent permitted by law, users agree that disputes arising from use of the website or platform shall first be attempted to be resolved informally.

If disputes cannot be resolved informally, Elevare reserves the right to require mediation or binding arbitration in the State of Minnesota.

Users waive the right to participate in class action litigation to the extent permitted by law.

These Terms shall be governed by and interpreted under the laws of the State of Minnesota, without regard to conflict of law principles.

Venue for disputes shall be located in Minnesota unless otherwise required by applicable law.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms, together with the Privacy Policy and any additional written agreements entered into with Elevare, constitute the entire agreement between users and Elevare regarding use of the website and platform.

Elevare reserves the right to modify these Terms at any time.

Updated Terms become effective upon posting to the website.

Continued use of the website after updates constitutes acceptance of the revised Terms.

For questions regarding these Terms and Conditions, please contact: